Privacy Policy

If you submit an enquiry to engage our services and/or become a client of Turner & Townsend or are an employee of a corporate client of Turner & Townsend, this section will be relevant to you and sets out our uses of your personal information.

What personal information will we collect?

We may collect, use, store and transfer different kinds of personal information about you which we have grouped together as follows:

Sole trader clients

• Identity Data, such as first name, last name, any previous names, username or similar identifier, marital status, title, date of birth and gender.
• Contact Data, such as email address and telephone numbers and billing address.
• Financial Data, such as bank account and payment card details.
• Transaction Data, such as includes details about payments to and from you and other details of services you have purchased from us.
• Technical Data, such as internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, device ID and other technology on the devices you use to access this website.
• Profile Data, such as your username and password, orders made by you, your interests, preferences, feedback, and survey responses. Information about any e-learning courses you have taken, skills and scores assessment.
• Usage Data, such as information about how you interact with and use our website and services. Your readability rates or engagement with communications we send you.
• Marketing and Communications Data, such as your preferences in receiving marketing from us and our third parties and your communication preferences.
• Publicly Available Data, such as information gathered from publicly available sources such as internet search engines like Google, Companies House, Government department websites and social media sites, including Facebook, YouTube, LinkedIn, Twitter, Instagram, and Vimeo.
• Financial Checks Data, such as information obtained about you from a business credit report (such as a Dun & Bradstreet report), risk report or as a result of carrying out financial/sanction checks on you.

Employees of corporate clients

• Identity Data, such as first name, last name, any previous names, username or similar identifier, marital status, title, date of birth and gender.
• Contact Data, such as company information including information about your role or title, work email address and telephone numbers.
• Technical Data, such as IP address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, device ID and other technology on the devices you use to access this website.
• Profile Data, such as your username and password, orders made by you, your interests, preferences, feedback and survey responses. Information about any e-learning courses you have taken, skills and scores assessment.
• Usage Data, such as information about how you interact with and use our website and services. Your readability rates or engagement with communications we send you.
• Marketing and Communications Data, such as your preferences in receiving marketing from us and our third parties and your communication preferences.
• Publicly Available Data, such as information gathered from publicly available sources such as internet search engines like Google, Companies House, Government department websites and social media sites, including Facebook, YouTube, LinkedIn, Twitter, Instagram and Vimeo.
• Financial Checks Data, such as information obtained about you from a business credit report (such as a Dun & Bradstreet report), risk report or as a result of carrying out financial/sanction checks on you.

What special categories of personal information will we collect?

We do not routinely collect your special categories of personal information, however where you attend one of our events we will request information on any dietary requirements you may have to make sure that suitable refreshments are provided for you at the event, and this may indicate your religious beliefs, or information about access requirements you have which may indicate information about your physical health such as wheelchair accessibility.

We do not routinely collect criminal offence data in relation to our clients.

How will we collect your personal information?

We will collect information directly from you when:

• You contact us by email, telephone and through other written and verbal communications;
• You provide information to us about courses you have taken and the results of such courses;
• You request information about our services, promotions or subscribe to a newsletter or bulletin;
• You contact us to make a complaint;
• You complete a customer satisfaction form;
• You open any communication we sent, and we receive engagement/readability rates;
• We invite you to an event; and
• As you use our website, we will automatically collect technical data about your equipment, browsing actions and patterns. We collect this personal data by using cookies [server logs] and other similar technologies. [We may also receive technical data about you if you visit other websites employing our cookies]. You can find out more information about our use of cookies in Section 9. Cookies Policy.

We will collect your personal information from your employer when they are a client of Turner & Townsend.

We will also collect personal information from our third-party providers as follows;

• Technical data is collected from analytics providers, advertising networks and search information providers.
• Contact, Financial and Transaction Data is collected from providers of technical, payment and delivery services.
• Identity and Contact Data is collected from publicly available sources (such as Companies House, Government Department Websites, the Electoral Register based inside the UK and social media sites).
• Identity Contact and Profile Data is collected when you complete a survey.

What will we use your personal information for?

We may use your personal information for several different purposes. In each case, we must have a "legal ground" to do so. We will rely on the following “legal grounds” when we process your personal information:

• Where you are a consumer, we need to use your personal information to enter into or to perform the contract that we hold with you. For example, in order to register you as a client or to enter into a contract with you;
• We need to use your personal information for a legitimate business purpose (e.g., to keep a record of marketing activities, business and accounting records, manage our business operations, to develop a business relationship and improve our services). In each case, we assess our need to use this personal information for these purposes against your rights to privacy to ensure we are protecting your rights; or
• We have obtained your consent.

When we use your special categories of personal information, we will rely on the following legal ground:

• We have your explicit consent.

Who will we share your personal information with?

We will keep your personal information confidential, and we will only share it where necessary for the purposes set out above with the following parties:

• Other companies in our Turner & Townsend Group of companies;
• Third party suppliers we appoint to help us carry out our everyday business activities such as IT suppliers, auditors, lawyers, marketing agencies and third parties we appoint to assist with gathering survey responses, document management providers, tax advisers, third party suppliers who assist us with any events we host and third party services providers that we engage in connection with a project you instruct us on, for example architects and engineers;
• Selected third parties in connection with any sale, transfer, or disposal of our business; or
• Our insurers, lawyers, and other external advisors.

We allow third parties to handle your personal data to the extent that we are satisfied they take appropriate measures (depending on the jurisdiction they are based in and the data they are processing). We impose contractual obligations on third parties to ensure that they respect the security of your personal information and to provide materially the same level of protection.

We do not allow our third-party service providers to use your personal information for their own purposes and only permit them to process your personal information for specified purposes and in accordance with our instructions.

Contacts at our Suppliers

If you are a supplier, sub-consultant, contractor or a sole trader supplier to Turner & Townsend, this section will be relevant to you and sets out our uses of your personal information.

What personal information will we collect?

We may collect, use, store and transfer different kinds of personal information about you which we have grouped together as follows:

• Your name, work [and home] address, contact information such as your telephone numbers, email addresses and your emergency contact details;
• Where applicable, we will ask for evidence of your professional memberships and course qualifications;
• Information you provide when completing our Supplier Pre-Qualification Questionnaire or our Supplier Anti-Bribery & Corruption Declaration (such as information about your business and its practice and our Anti-Bribery and Corruption Declaration);
• Information you provide when competing our Security Vetting Form (including information from Disclosure and & Barring Service (DBS)); or
• Information obtained through our use of cookies. You can find out more information about this in Section 9. Cookies Policy.

What special categories of personal information or criminal offence data will we collect?

Whilst we do not actively request any special categories of personal information from you, there are some scenarios where we collect special categories of personal information:

• we carry out due diligence questionnaires on suppliers we engage or contract with. Therefore, this may mean that you may provide (as part of your responses) or we may receive your special categories of personal information such as your nationality or details of any criminal convictions you may have; or
• where you attend one of our events we will request information on any dietary requirements you may have to make sure that suitable refreshments are provided for you at the event and this may indicate your religious beliefs or information about access requirements you have which may indicate information about your physical health such as wheelchair accessibility.

How will we collect your personal information?

We will collect information directly from you when:

• You contact us by email, telephone and through other written and verbal communications;
• You bid for work to us;
• You provide us with an annual declaration in relation to anti-bribery and corruption, through our Supplier Anti-Bribery & Corruption Declaration;
• You provide us with your details relating to a specific project/opportunity; and
• You complete our Supplier Pre-Qualification Questionnaire and Security Vetting Form or provide details to be uploaded to our supplier database.

What will we use your personal information for?

We may use your personal information for several different purposes. In each case, we must have a "legal ground" to do so. We will rely on the following “legal grounds”, when we process your "personal information":

• We need to use your personal information to enter into or to perform the contract that we hold with you. For example, to communicate with you to engage your services;
• When we need to use your personal information for a legitimate business purpose (e.g., to keep business records and to maintain business working relationships). When using your personal information for these purposes, we will always assess our need to use your personal information for these purposes against your right to privacy to ensure that we are protecting your rights; or
• We have obtained your consent.

When we use your special categories of personal information or any criminal offence data we need to have an additional legal ground. We will rely on the following legal grounds when we process your special categories of personal information:

• We have your explicit consent; or
• We need to use such special categories of personal information to establish, exercise or defend legal rights, such as when we are facing legal proceedings or want to bring legal proceedings ourselves.

Who will we share your personal information with?

We will keep your personal information confidential, and we will only share it where necessary for the purposes set out above with the following parties:

• Other companies in our Turner & Townsend Group of companies;
• Third party suppliers we appoint to help us carry out our everyday business activities such as IT suppliers, auditors, lawyers, document management providers and the provider who maintains our internal supplier management database tax advisers, third parties who we appoint to assist with gathering annual declarations responses, third party suppliers who assist us with any events we host and third party service providers that we engage to deliver client projects (including architects and engineers);
• Selected third parties in connection with any sale, transfer, or disposal of our business; or
• Our insurers, lawyers, and other external advisors.

We allow third parties to handle your personal data to the extent that we are satisfied they take appropriate measures (depending on the jurisdiction they are based in and the data they are processing). We impose contractual obligations on third parties to ensure that they respect the security of your personal information and to provide materially the same level of protection.

We do not allow our third-party service providers to use your personal information for their own purposes and only permit them to process your personal information for specified purposes and in accordance with our instructions.

If you are an industry contact, for example any of the following:

• academics or futurists
• journalists, media and industry associations
• partners of Turner & Townsend
• any third parties who refer work to us
• any third party or individual whom we communicate and work with to deliver services and projects.

What personal information will we collect?

We may collect, use, store and transfer different kinds of personal information about you which we have grouped together as follows:

• Identity Data, such as first name, last name, and title.
• Contact Data, such as work address and contact information such as your telephone numbers and email addresses.
• Employment Data, such as your work bio, CV, and job title.
• Publicly Available Data, such as information gathered from publicly available sources such as internet search engines like Google, company websites and social media sites including LinkedIn.
• Marketing and Communications Data, such as your preferences in receiving marketing from us and our third parties and your communication preferences.
• Cookie data, such as data collected via cookies on the website. You can find out more information about this in Section 9. Cookies Policy.

What special categories of personal information will we collect?

We do not routinely collect your special categories of personal information, however where you attend one of our events we will request information on any dietary requirements you may have to make sure that suitable refreshments are provided for you at the event and this may indicate your religious beliefs or information about access requirements you have which may indicate information about your physical health such as wheelchair accessibility.

How will we collect your personal information?

We will collect information directly from you when:

• You contact us by email, telephone and through other written and verbal communications; or
• We invite you to an event; or
• You refer work to us; or
• We work with you/work together; or
• Through other verbal/written/on-line communications.

What will we use your personal information for?

We may use your personal information for several different purposes. In each case, we must have a "legal ground" to do so. We will rely on the following “legal grounds”, when we process your "personal information":

• We need to use your personal information to enter into or to perform the contract that we hold with you. For example, to communicate with you to engage your services and/or to enter into sponsorship agreements;
• When we need to use your personal information for a legitimate business purpose (e.g., to keep business records and to maintain business working relationships). When using your personal information for these purposes, we will always assess our need to use your personal information for these purposes against your right to privacy to ensure that we are protecting your rights; or
• We have obtained your consent.

When we use your special categories of personal information, we need to have an additional legal ground. We will rely on the following legal ground when we process your special categories of personal information:

• We have your explicit consent.

Who will we share your personal information with?

We will keep your personal information confidential, and we will only share it where necessary for the purposes set out above with the following parties:

• Other companies in our Turner & Townsend Group of companies;
• Third party suppliers we appoint to help us carry out our everyday business activities such as IT suppliers, auditors, lawyers, document management providers and the provider who maintains our internal supplier management database tax advisers, third parties who we appoint to assist with gathering annual declarations responses, third party suppliers who assist us with any events we host and third party service providers that we engage to deliver client projects (including architects and engineers);
• Selected third parties in connection with any sale, transfer, or disposal of our business; or
• Our insurers, lawyers, and other external advisors.

We allow third parties to handle your personal data to the extent that we are satisfied they take appropriate measures (depending on the jurisdiction they are based in and the data they are processing). We impose contractual obligations on third parties to ensure that they respect the security of your personal information and to provide materially the same level of protection.

We do not allow our third-party service providers to use your personal information for their own purposes and only permit them to process your personal information for specified purposes and in accordance with our instructions.

Users of our website

If you are a visitor to our website, this section will be relevant to you and sets out our uses of your personal information.

What personal information will we collect?

We may collect, use, store and transfer different kinds of personal information about you which we have grouped together as follows:

• Contact Data, such as information you submit to us, such as your telephone numbers, and email addresses.
• Marketing and Communications Data, such as your preferences in receiving marketing from us and our third parties and your communication preferences
• Cookie Data, such as data collected via cookies on the website. You can find out more information about this in Section 9. Cookies Policy.

What special categories of personal information will we collect?

We do not routinely collect your special categories of personal information, however where you attend one of our events we will request information on any dietary requirements you may have to make sure that suitable refreshments are provided for you at the event and this may indicate your religious beliefs or information about access requirements you have which may indicate information about your physical health such as wheelchair accessibility.

How will we collect your personal information?

• General information submitted to us via email or via the website, for example where you provide your details such as your name, contact details and company name to request a publication or information about our services and products.
• Information such as IP address and browsing history obtained through our use of cookies. You can find more information about this in our cookies policy in Section 9. Cookies Policy.

What will we use your personal information for?

We may use your personal information for a number of different purposes. In each case, we must have a "legal ground" to do so. We will rely on the following “legal grounds”, when we process your "personal information":

• We need to use your personal information for a legitimate business purpose (for example to maintain business records, to monitor usage of the website and to inform marketing preferences/strategy. In each case we assess our need to use this personal information for these purposes against your rights to privacy to ensure we are protecting your rights.
• We have your consent.

When we use your special categories of personal information we need to have an additional legal ground. We will rely on the following legal ground when we process your special categories of personal information:

• We have your explicit consent.

Who will we share your personal information with?

We will keep your personal information confidential, and we will only share it where necessary for the purposes set out above with the following parties:

• Other companies in our Turner & Townsend Group of companies;
• Third party suppliers we appoint to help us carry out our everyday business activities such as IT suppliers, auditors, lawyers, document management providers and the provider who maintains our internal supplier management database tax advisers, third parties who we appoint to assist with gathering annual declarations responses, third party suppliers who assist us with any events we host and third party service providers that we engage to deliver client projects (including architects and engineers);
• Selected third parties in connection with any sale, transfer, or disposal of our business; or
• Our insurers, lawyers, and other external advisors.

We allow third parties to handle your personal data to the extent that we are satisfied they take appropriate measures (depending on the jurisdiction they are based in and the data they are processing). We impose contractual obligations on third parties to ensure that they respect the security of your personal information and to provide materially the same level of protection.

We do not allow our third-party service providers to use your personal information for their own purposes and only permit them to process your personal information for specified purposes and in accordance with our instructions.